Case Study: Revolutionizing Restaurant Management with E-Waiter & Self-Service Kiosk
Our client in the restaurant industry was looking to automate operations from floor setup to digital ordering and payments. We developed an end-to-end solution that supports dine-in, takeaway, and delivery while integrating CRM, loyalty, and kitchen display systems. The result is a seamless dining experience for customers and an efficient backend for staff.
The Challenge
Restaurants faced challenges managing complex menu hierarchies, table setups, and diverse customer service models. From dine-in to takeaway, mobile/web orders, biometric controls, CRM, promo codes, and integration with kitchen displays and third-party apps, the operational scope demanded a scalable and intuitive solution.
Our Solution
We delivered a comprehensive platform offering real-time menu updates, QR-based table ordering, pay-at-table functionality, and deep loyalty integration. Customers enjoy features like e-stamping, vouchers, birthday discounts, and seamless digital payment support through multiple providers including DBS, NETS, PayPal, Stripe, Visa, and Amex.
The Results
Restaurants now offer a streamlined experience—allowing customers to book tables, order via QR code, and make digital payments effortlessly. Integration with third-party POS systems and AppsPOS loyalty modules empowered mobile app users with smooth over-the-counter transactions and digital rewards.
Future Plans
Key Features Delivered
- QR Code-based dine-in and takeaway ordering
- Real-time menu and item management
- Pay-at-table functionality with global payment providers
- Customer CRM with wallets, gift cards, promo codes
- Loyalty & Rewards: Points, E-stamps, Vouchers, Daily Check-ins
- Biometric staff control and shift tracking
- Integrated Kitchen Display System (KDS)
- Third-party POS and app ecosystem integration
