Agent Care - CIM | RMS | KB | Complaint Portal
The Problem:
Mobily B2B customers wanted to manage their entire service and support them with Mobily Agents or Superviors – a complicated fastest way of handling business customer and meet the SLA on time without any penality.
The Solution:
This platform is not a stand-alone contact center platform, however, when used side-by-side with other contact center technologies such as Genesys, Cisco, Avaya, even Asterisk's, it will add value to the operations of the contact center. It helps to business consumers reach Mobily teams via compalint portal, Calls or Email in just a few taps.
The Outcomes:
call center agents in servicing the customer in a more efficient and time saving way as it integrates into all the back end systems used in the client's environment and made available to the agent in one place. Accessed by Back office and fulfillment teams to view and update the requests based on the current fulfillment status. Mobily Business serve to their B2B customer within SLA, supervisor can manage their team effectivly, top administrator quicly see many dashboards and reports to understand the day to day activitiy and planned team effectivly to serve customer effectivly.
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Restaurant Management - E-Waiter & Self-Service Kiosk
The Problem:
Menu and its Item management, also Table Setup with floor, QR Code based ordering Dine In and Take Away, Mobile/Web ordering, CRM features - Wallets, e-gift cards, promo codes, Biometric controls - Clock in & out, Edit & cancel orders with ease, Kitchen Display System, Collaboration- Integration with third party applications
The Solution:
Real-time menu, Scan qr code to send orders, Pay at table, Loyalty programs (point redemption & birthday discounts),
Third party integration.
Rewards - E-Stamping, Special Deals, E-Vouchers, Daily Check-Ins, Points accumulation
Pay At Table - DBS, NETS, PayPal, Stripes, Asia Pay, Master Card, Visa, Amex
The Outcomes:
Book seats, take orders all in one place, Third party POS to integrate their POS system with AppsPOS customer loyalty programs/ Rewards systems for mobile app users to perform over the counter transactions including voucher redemption and digital payments.
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Sixwheel Tanker Service
The Problem:
Developing a mobile application for booking tanker services for water and sewage. Along with that developing a web application for back end office. Using mobile application consumers can pay and book the water tank or sewage tank services. In same way, services providers can receive and deliver the orders of water or sewage tank through the mobile application. In web application backend Admin can track all the reports and details of tanker orders.
The Solution:
Customer App with ApplePay and STCPay integrations for easy payment. Service provider app to accept orders and manage tanker service, Driver management. Driver Apps mainly recive orders and deliver ontime with complete vehicle tracking
The Outcomes:
,Launched Mobile apps in Saudi, easy way to make a booking and delivery via apps with complete tracking and payment solutions. Click here to see Customer App | Service Provider App | Driver App
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Lowcal Diet Food Order System
The Problem:
Lowcal(Live Healthy) is a Nutrition center based out of Bahrain. The center offers tailor made diet & nutritious food distribution services cooked in the in-house kitchen and arranged by packing unit for a seamless delivery of food daily by the dedicated drivers into the customer place.
The Solution:
An enhanced version of current Lowcal solution by offering a rich web-based end-to-end secured interface for administrators to perform managerial actions start from receiving customer’s request, convert it to an order, transferring it to kitchen, assign drivers to deliver diets & nutrition’s as per the package selection, In addition to develop a mobile ready customer facing application to pick (Monthly/ weekly) or customize packages, subscribe online, check sneak peak of menu for the next few days, check their calories breakdown per day.
The Outcomes:
,Launched mobile apps in Bahrain region along with Benefitpay payment gateway integrations
Have a similar problem or requirement? We can work together.