Case Study: Scalable Web Ordering Platform for Multi-Hotel Food Service

As part of a broader digital transformation in the hospitality sector, our client needed a custom-built web platform to support food ordering across a chain of hotels. The focus was guest convenience, operational control, and a powerful loyalty system. Our solution delivered responsive ordering screens, menu management per hotel, third-party integrations, and actionable insights through dashboards.

Managing food service across multiple hotel branches poses a variety of challenges—ranging from menu versioning, hotel-specific availability, customer loyalty management, and seamless digital payments. Customers needed a modern interface to browse menus per hotel, place orders, and manage rewards in one streamlined experience.

We built a fully responsive, web-based ordering platform allowing guests to select a hotel, view tailored menus, place orders for room delivery or takeaway, and complete payments through trusted gateways. The system also features a unified loyalty engine and CRM with support for promotions, e-wallets, and gift cards.

Hotels reported increased customer satisfaction, better order management across branches, and improved staff efficiency. Customers enjoyed a rich digital experience—placing orders from any device, earning and redeeming loyalty points, and paying securely via their preferred methods. Hotel managers gained real-time access to reporting dashboards and could tailor menus and offers based on each branch’s demand.

Key Features Delivered

• Multi-hotel selection with individual menu customization
• Mobile-optimized and web-responsive ordering screens
• Room service, takeaway, and in-lobby pickup options
• CRM and Loyalty: Wallets, birthday offers, points, gift cards
• Dynamic promotions and e-vouchers by hotel location
• Digital payments: PayPal, Stripe, Visa, Mastercard, Amex
• Role-based access for staff, kitchen, and admin teams
• Real-time analytics and dashboarding tools for each branch