Streamlining Insurance Support

AgentCare transformed Al Rajhi’s support infrastructure by digitizing ticketing, SLA monitoring, chat support, and supervisor visibility for resolution tracking.

Managing insurance product inquiries and support requests manually led to delayed resolutions and reduced customer satisfaction.

A centralized support platform with email, chat, and ticketing system integrated with SLA tracking and supervisor escalation workflows.

Improved response times, better SLA adherence, and enhanced visibility for supervisors into issue resolution status.

Platform Highlights

• Email & Live Chat Support
• Automated Ticketing System
• SLA & Resolution Metrics
• Supervisor Escalation
• Insurance Product Query Management